How
@MinebitHQ + co-founder and former CEO of DuelBits @Marcoi1sk voided over $800,000 USD in legitimate winnings.
Since August 2025, MineBit Casino has refused to pay out my balance of over $800,000 USD, hiding behind selectively quoted terms, deleted chat history, and illogical claims. Here is the complete breakdown of what happened.
1. The Bait & Switch
It started with normal gameplay. I made an initial deposit and successfully withdrew $4,400 USD. MineBit’s game providers directly verified the legitimacy of my bets before processing the payout.
Shortly after, MineBit’s Head of VIP, "Kate," personally reached out on Telegram to build rapport, encouraging me to deposit more raw cash and stay active on the platform.
2. The Ghosting When I Hit Big
I continued playing with 100% raw cash—no promotional bonuses, no rakeback, no wagering requirements. My balance grew to USD 800,000+.
As soon as I attempted to process further withdrawals:
"Kate" abruptly claimed she no longer worked at MineBit.
She deleted our entire Telegram chat history and blocked me.
My account was abruptly locked and closed.
3. Changing Justifications & Video Evidence
MineBit initially claimed my winnings were voided because I am a resident of Singapore. However, all gameplay occurred while I was physically in Malaysia. I provided clear passport documentation showing my Malaysia entry stamp with no exit stamp during the active gameplay period.
Once provided with proof, MineBit changed their stance, claiming Malaysia was also a restricted jurisdiction.
The truth: I have video evidence of a Telegram conversation with MineBit’s Social Media Manager explicitly confirming that playing from Malaysia was permitted and that withdrawals would have zero issues.
4. Breaching Their Own Contract (Clause 10.3)
MineBit cited Clause 10.1 and 10.3 of their Terms & Conditions to justify closing my account. However, they selectively omitted the second half of Clause 10.3, which explicitly states:
"...in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so."
At account closure, my balance was $800,000+ USD. Under their own written contract, this entire balance is owed back to the player upon account closure.
5. Retracted Offers & Fake Claims
"Deleted Data": During an AskGamblers dispute, MineBit offered to refund my deposits. But once AskGamblers closed the case on internal guidelines (stating they cannot judge T&C fairness), MineBit retracted their offer, claiming my "account data was deleted." How does a licensed casino simply "lose" player data?
False Bonus Abuse Allegations: MineBit threw out vague claims of "bonus abuse." I never activated or wagered a single promotional bonus on their platform. Everything was played with raw deposited cash.
Summary
I have been fighting this issue for nearly a year with zero assistance or resolution, did not even receive any response from Anjouan Gaming after I filed my dispute.
@MinebitHQ
and @Marcoi1sk are acting in clear bad faith, violating their own published contract, and withholding life-changing funds.
Hello,
Thank you for submitting your complaint and the supporting evidence.
PlayersTime has accepted the complaint for review. We have also reviewed the previous public dispute concerning this case and MineBit's response to it.
The evidence provided raises several issues that require further examination, including the basis on which the account balance was voided, the Terms & Conditions applicable at the time of the disputed gameplay, and MineBit's allegation concerning bonus-related gameplay.
Before we contact MineBit, we need a few additional pieces of evidence so that we can present the case accurately.
Please provide, if available:
- evidence showing the account balance immediately before the account was restricted or closed;
- your complete deposit/withdrawal history;
- the date of the account closure and disputed withdrawal;
- evidence showing whether any bonus was active during the disputed gameplay;
- the evidence you referenced showing MineBit confirming that gameplay from Malaysia was permitted;
- any communication stating that your account or account data had been deleted; and
- confirmation or evidence of the complaint you previously submitted to the Anjouan regulator.
Once we have reviewed the additional information, PlayersTime will contact MineBit directly and request its response to the specific disputed points.
The complaint has therefore been changed to In Review.
PlayersTime Complaints Team
Hello Loh,
MineBit has now provided PlayersTime with a detailed response regarding your complaint.
The operator has supplied its account of the alleged bonus activity, the account balance and the later duplicate-account issue. We are currently reviewing this information.
Several important points remain unclear, including whether the bonus provisions cited by MineBit were in force in August 2025, how the operator's position relates to the refund wording in Clause 10.3, and whether conduct involving a second account created after the original account was closed is being relied upon retrospectively.
PlayersTime has therefore requested further clarification from MineBit.
The complaint remains Waiting for Operator while we await its response.
PlayersTime Complaints Team