Hi player times and baterybet, I am honestly very frustrated with the service I have received from BateryBet. I did not expect this kind of assistance from a company of this size, and I really need your help now.
First, I was asked to submit my photo ID and a selfie holding a piece of paper with the current date. I submitted everything, and BateryBet asked me to wait 72 hours. I waited the full 72 hours, hoping that my verification would be completed and I would finally be able to withdraw my funds and use my account with my new updated number. However, after 72 hours, they requested additional documents.
Again, I cooperated and submitted a selfie with my UPI application, my latest electricity bill, and my ID card. After that, I was again told to wait another 48 hours. My issue is not with providing documents. I am willing to provide anything genuinely required. The problem is that they are requesting documents step by step instead of clearly requesting everything at once and completing the verification. Now the additional 48 hours have also passed.
I contacted BateryBet again through the request section in the app, but they are not even responding to me anymore. I have already waited long enough and honestly cannot keep waiting without any clear response. I sincerely request the Team to please look into this matter seriously and contact BateryBet on my behalf.
Please ask them to complete my verification, update my new phone number, restore my account activities, and allow me to withdraw my funds as soon as possible. I have fully cooperated throughout the entire process. I just want this matter to be resolved fairly and without any further unnecessary delays.
Please take my complaint seriously and provide me with a proper resolution and a clear time period for when this will be completed.
Hello Junaid,
Thank you for providing the additional evidence. We have accepted your complaint for review.
We can see that you were initially asked to complete identity verification, subsequently provided additional documents, and were then asked to wait a further 48 hours. The latest evidence shows that BateryBet has acknowledged your request but has not yet provided a substantive update or a new completion timeframe.
PlayersTime will now contact BateryBet regarding your case and ask the operator to clarify the current verification status, whether any further documents are required, and when the verification and requested phone-number change are expected to be completed.
Please do not post any ID documents, bank statements, phone numbers or other sensitive personal information publicly.
In the meantime, please provide us privately with the date on which the verification process first started and the amount currently unavailable for withdrawal.
We will update this complaint when we receive a response from the operator.
PlayersTime Complaints Team
Hello Junaid,
Update from PlayersTime:
We have now contacted BateryBet regarding your complaint. Although our email to the operator could not be delivered, we reached BateryBet through its live-chat support and provided the details of your case and Request #25572667.
BateryBet's support representative confirmed that Request #25572667 is currently being handled by the operator's administration team and that you should receive a response from them.
We also asked the operator to confirm whether your request is being handled through its formal complaints procedure and to provide a clear status and expected resolution timeframe. The live-chat representative did not provide this information and instead advised us to wait for the administration team's response.
We have therefore changed the status of your complaint to Waiting for Operator.
No further action is required from you at this stage. If BateryBet contacts you or posts an update under Request #25572667, please let us know here.
If no meaningful response is provided, PlayersTime will follow up with the operator.
PlayersTime Complaints Team