LeoVegas Casino Review Canada

02Player Feedback

At the time of review, LeoVegas’s global Trustpilot profile has a 3.0 out of 5 rating from 7,604 reviews. Five-star reviews make up 32% of the responses, while 53% of reviewers gave the casino a one-star rating. Four-star reviews account for 7% of the total rating. According to Trustpilot, LeoVegas has replied to 88% of negative reviews and usually responds within 48 hours.

While a substantial number of players reported a positive experience with LeoVegas’ services, an even larger majority expressed criticism. Customer sentiment was similar when examining the reviews of the iOS app, where LeoVegas has a 2.8-star rating.

Satisfied customers typically cited fast withdrawals, good bonuses, and helpful customer support as the main reasons behind their positive feedback. Recent complaints, however, focused on dissatisfaction with game outcomes, difficulty validating payment ownership documents, and support failing to clarify document guidelines.LeoVegas’s public replies include requests for account details through Trustpilot so individual complaints can be investigated.

LeoVegas Casino Canada Trustpilot Rating

Trustpilot ratings are shown as public user-review signals and are not a replacement for our editorial casino score. We record each brand’s Trustpilot score and review count at the time of our latest data check, then use this information as one reputation signal alongside licensing, payments, complaints, bonus terms, player protection, and support quality.

Brand name	Reviews	TP scoreⓘTrustpilot Score is a rating based on customer reviews submitted on Trustpilot, giving users an indication of how players rate their experience with a brand. The score can reflect factors such as service quality, payment experience, support, and overall satisfaction, but it should be considered alongside other review criteria. Since Trustpilot ratings are user-generated and can change over time, they may not always fully represent the current quality or reliability of a casino.
LeoVegas Casino	7,604	3.0 7,604 reviewsChecked: October 2026

03Personal Experience

LeoVegas offers a user-friendly website designed for intuitive navigation across its vast game selection. We found the registration process quick and hassle-free, and we encountered no issues when testing the casino’s demo gameplay on both desktop and mobile devices. Information on the casino’s welcome bonuses was also clearly presented.

When interacting with the automated chatbot, our simple queries were resolved efficiently, though we did note that the bot occasionally lacks depth for more nuanced questions. Upon request, we were transferred to a human support agent within seconds, and the customer support team proved competent, helpful, and swift in resolving issues.

04Pros and Cons

LeoVegas’s core strengths are its game range, Interac support, C$10 minimum deposit, and welcome offer rewards. The casino is also suitable for players on the go as it features an iPhone app and a mobile-friendly website.

As for its downsides, the high cash-out minimum of C$75 (Inpay, bank transfers), the welcome offer terms, and an inactivity fee of C$5 may cause some potential players to consider alternative options. Moreover, the casino no longer accepts customers from Alberta.

05How We Rated LeoVegas Casino Canada

This review follows the Players Time market-specific methodology. The iGaming library, regulatory oversight, and player protection tools each earned LeoVegas scores of 4.0+ points. Another standout high-performing category concerns the casino’s customer support, seeing as the support team was able to answer our questions swiftly during the review process. Deposits and withdrawals have a score of exactly 4.0 since bank transfers and Inpay cash-outs have a steep C$75 minimum.

When rating the bonus terms, we took into consideration the wagering requirements, short reward-claim window, and how players can usually withdraw from their real-money balance without forfeiting their bonus. Mobile gameplay also has a slightly lower score, namely due to the lack of a Canada-specific Google Play app.

06Who Operates LeoVegas Casino Canada?

The brand grew from the mobile-casino business founded in 2011. Its casino launched in January 2012, and LeoVegas joined MGM Resorts International in 2022.

TigerGen Limited, operating under Maltese company number C102961, is in charge of the brand’s Ontario service. Outside Ontario, the casino is operated by LeoVegas Gaming plc (C59314). Both entities list Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta as their registered address.

07Licensing in Ontario and the Rest of Canada

In Ontario, TigerGen Limited is authorized by the AGCO under license number OPIG1337312. The current iGaming Ontario directory lists LeoVegas under TigerGen Limited. The AGCO regulates the operator, while iGaming Ontario conducts and manages the gambling offered through its agreement with TigerGen.

Outside Ontario, LeoVegas Gaming plc holds MGA licence MGA/CRP/237/2013, issued on August 1, 2018. The MGA authorization record lists the operator as licensed under authorization types 1 (RNG games played against the house), 2 (non-RNG games played against the house), and 3 (peer-to-peer commission-based games).

08Where LeoVegas Casino Canada Is Available

LeoVegas’ Canadian operations are helmed by two distinct entities: an Ontario-regulated platform and a separate service for eligible Rest of Canada (ROC) provinces. Alberta is excluded: Deposits stopped on July 2, 2026, and accounts lost platform access when the service closed on July 9, 2026. Former Alberta customers with money remaining can request assistance at support-ca@leovegas.com.

Ontario gambling takes place through the locally registered service, which does not accept clients from other provinces. ROC customers are onboarded solely through the MGA-licensed entity.

09Location and Account Eligibility Restrictions

Ontario players must be 19 or older and physically in Ontario. Outside Ontario, LeoVegas requires customers to be at least 18 and to meet any higher legal gambling age applicable where they live. Accounts are for personal, recreational use, and deposits must come from payment methods that belong to the customer.

Only one account is permitted. Outside Ontario, the restricted-location rules also prohibit website and app access from listed jurisdictions, including the United States. Canadian residency therefore does not make account access permissible from every travel destination.

In Canada, an account with a cash balance becomes dormant after 12 months without activity. A notice is issued 30 days before an account is switched to a dormant status. At present, inactive accounts are charged a C$5 fee if their balance exceeds C$1. The fee is never charged directly to any payment method. If an account remains dormant with a zero balance for two years, the operator proceeds with formal account closure.

10Account Opening and Verification

The account registration process is relatively straightforward and involves the steps outlined below. In Ontario, onboarding involves spending controls and some additional questions.

1. Create the Login: Enter your email address and create a strong password.
2. Add Personal Details: Enter your legal name, date of birth, mobile number, and residential address. Ontario also asks for occupation information. Additionally, Ontario clients have the option to provide extra information such as their employer name and work phone number.
3. Set Account Controls: The Ontario-regulated entity offers optional deposit and loss limits. The ROC registration process includes an optional session-time limit.
4. Finalize the Account Creation Process: Accept the relevant account conditions and choose whether you would like to receive exclusive LeoVegas bonuses and promotions. This can be changed in the marketing preferences once you have created your account.

LeoVegas requires identity verification before real-money betting. The casino can request further information during the account’s lifetime, including when deposits or withdrawals are reviewed.

11KYC and Source-of-Funds Checks

Customers selected for identity-document checks can complete them through Veriff. The process starts from the casino website or app and involves a valid government-issued ID or residence permit. Veriff uses document authentication, facial biometrics and liveness detection. Blurry photographs, poor lighting and missing information can lead to a resubmission request.

Players can also be asked to prove they own a given payment method. If the original payment card is unavailable, the casino accepts a bank-issued ownership letter. It must show the customer’s full name, the bank’s name and logo, the card’s expiry date, and its first six and last four digits. The letter must be signed and stamped by the client’s bank.

Source-of-funds checks are handled separately from ordinary identity and payment-ownership checks. LeoVegas has a dedicated Source of Income help section covering these requests and the financial evidence used for them. Depending on where your deposits originate from, valid documents include pay slips issued within the past 3 months, bank statements, sale agreements, and a notarised copy containing information about your inheritance.

Document receipt is normally acknowledged by email or SMS within 30 minutes. The subsequent document review usually takes up to three business days. Uploaded verification documents are held on an encrypted server.

12Banking Methods

LeoVegas’ Canadian cashier supports CAD transactions both within and outside Ontario. Interac is accepted as a deposit and withdrawal method by both LeoVegas entities, while MuchBetter is among the additional options available at the MGA-licensed subsidiary. There are more ways to fund an Ontario account than to cash out: cards and Google Pay appear in its deposit table, but its withdrawal table only lists bank transfers and Interac e-Transfer.

Withdrawals are returned to the original funding source method. If that payment solution cannot be used for cash-outs, the casino can require another account in the customer’s name and evidence of ownership. Bank or payment-provider charges can still apply.

LeoVegas Casino Canada Banking Methods

Method	Deposit	Withdrawal
Apple Pay
Bank Transfer
eCashout
Google Pay
Ilixium
Inpay
Interac
Mastercard
MuchBetter
Neosurf
Nuvei
Visa

13Deposit Methods

The selection of eligible deposit methods depends on whether you reside in Ontario. Within the province, Interac supports the lowest minimum deposit of C$10, while topping up your balance via bank cards or Google Pay will require C$20.

Outside Ontario, MuchBetter, Interac, and eCashOut deposits also start at C$10, but other payment options have a higher C$20 minimum. The following table compares selected standard deposit methods across the two services.

The Interac deposit guide for players outside Ontario gives a deposit time of a few minutes. Interac transactions are handled through Gigadat and require a Canadian bank account with online banking and an email address registered with the bank.

Regardless of the payment method chosen, LeoVegas will not charge any top-up fees. However, it is best to check if your bank or financial services provider imposes fees on online transactions.

LeoVegas Casino Canada Deposit Methods

Deposit Methods	Minimum Deposit	Processing Time	Fees
Apple Pay	$20.00	Instant	Free
eCashout	$10.00	Instant	Free
Google Pay	$20.00	Instant	Free
Ilixium	$20.00	Instant	Free
Interac	$10.00	Instant	Free
Mastercard	$20.00	Instant	Free
MuchBetter	$10.00	Instant	Free
Neosurf	$10.00	Instant	Free
Nuvei	$20.00	Instant	Free
Visa	$20.00	Instant	Free

14Withdrawal Methods

Canadian players can withdraw at least C$20 via Interac. In Ontario, bank transfers serve as the only alternative and support transactions of C$75 or higher. Clients residing in other eligible jurisdictions can also pick from MuchBetter, Nuvei, Ilixium, Inpay, and Interac eCashOuts. MuchBetter offers the lowest C$10 minimum. Most other methods support cash-outs from C$20, but Inpay withdrawals start at C$75.

Unwagered deposit returns require enhanced verification checks. As for potential charges, LeoVegas does not typically impose withdrawal fees on cashouts. However, withdrawals of less than C$10 will result in a 5% charge if the money has not been used for gambling.

LeoVegas Casino Canada Withdrawal Methods

Withdrawal Methods	Minimum Withdrawal	Processing Time	Fees
Apple Pay	$20.00	Up to 5 business days	Free
Bank Transfer	$75.00	Up to 5 business days	Free
eCashout	$20.00	Up to 5 business days	Free
Ilixium	$20.00	Up to 5 business days	Free
Inpay	$75.00	Up to 5 business days	Free
Interac	$20.00	Up to 5 business days	Free
MuchBetter	$10.00	1-3 business days	Free
Nuvei	$20.00	Up to 5 business days	Free

15Payout Speed

Both Canada-facing LeoVegas entities aim to approve verified withdrawals within a few minutes to 24 hours. However, the casino does specify that the typical maximum timeframe for cashouts is five business days. The ROC service supports MuchBetter cash-outs, which typically have a shorter maximum withdrawal wait time of up to 3 business days.

In certain cases, withdrawal processing can exceed the aforementioned timeframes. Delays typically occur if the transaction requires additional KYC or proof of ownership checks.

16Bonuses and Wagering

LeoVegas’ first welcome promotion offers up to C$1,500 in bonus cash after qualifying real-money wagering, plus 500 free spins. It requires a deposit of at least C$20, manual opt-in, and playing through the initial qualifying deposit. The exact rewards and terms differ depending on whether the client resides in Ontario, and the different bonus deposits are referred to as deposit cards:

Spins expire three days after being claimed. Their winnings are credited as withdrawable cash. Both welcome offer variants allow withdrawals of the existing real-money balance without forfeiting the offer, and additional deposits can contribute towards qualifying wagering.

Most slots contribute 100% toward the deposit rollover, while table games and video poker generally contribute 10%. The Ontario terms state that Blood Suckers and Dead or Alive have 70% contribution. Live games generally contribute nothing to the rollover. In Ontario, titles like Dream Catcher and Mega Ball are the exception and have 10% contribution. Crash and mine games contribute 0%, as does bingo outside Ontario. Video slots like Book of 99 have zero contribution.

The alternative welcome package is reserved for players who enjoy live roulette and game shows. It grants up to C$1,000 in bonus cash plus 10 C$5 Golden Chips . To activate the offer, participants must manually select it and complete an initial deposit of at least C$20 within seven days of account creation. Unlocking the rewards requires fulfilling a 40x rollover on the primary deposit using real money balance within a seven-day window, followed by claiming the earned incentives within 24 hours of completion. The specific tier of benefits depends on the initial funding amount:

• C$20.00 – C$79.99 Deposit: Grants a 100% matched cash payout along with ten C$1 Golden Chips, distributed as two chips daily over five days.
• C$80.00 – C$199.99 Deposit: Provides a 100% matched cash payout alongside ten C$2 Golden Chips, delivered as two chips daily across five days.
• C$200.00+ Deposit: Unlocks a 100% matched cash payout up to C$1,000, paired with ten C$5 Golden Chips, issued at a rate of two chips daily over five days.

Most live dealer games contribute 100% toward the playthrough, though specific live table variations feature reduced contribution rates, and standard slots, table games, or video poker contribute 0%. Net winnings generated from Golden Chips carry zero wagering restrictions, enabling immediate cash withdrawal or continued gameplay.

Offers are restricted by person, household, IP address, email, telephone number and payment method.The casino’s general offer rules also prevent combining promotions unless expressly allowed. Eligibility mandates a minimum age of 19 for Ontario residents and 18 for players in other qualifying provinces. However, ROC terms dictate that players must meet the minimum gambling age requirement within their respective jurisdictions if it is higher than 18.

LeoVegas Casino Canada Welcome Bonus

Brand

Welcome Offer

LeoVegas Casino

Get up to $1,500 + 100 Bonus Spins (ON, ROC) Up to $1,000 & 10 x $5 Golden Chips (ON, ROC) Get up to $1,500 + 100 Bonus Spins (ON): 19+. $20 min. deposit. Manual opt-in required within 7 days of registration. Deposit wagering requirements of 15x must be met within 30 days of claiming the offer, and rewards must be claimed within 2 days of playing through the deposit. The welcome offer grants a 100% deposit-match bonus of up to $1,500 and free spins: 33 FS on Bruno's Roar Gold Blitz Extreme (1st Deposit), 33 FS on Sweet Bonanza 1000 (2nd Deposit), 34 FS on Big Bass Splash (3rd Deposit). FS expire if they are not used within 3 days of being claimed. |Get up to $1,500 + 100 Bonus Spins (ROC): 18+. $20 min. deposit. Manual opt-in required within 7 days of registration. Deposit wagering requirements of 25x must be met within 30 days of claiming the offer, and rewards must be claimed within 2 days of playing through the deposit. The welcome offer is split across three bonuses, and each deposit comes with a 100% matched deposit cash reward of up to $500. Each bonus grants free spins: 33 FS on Bruno's Roar Gold Blitz Extreme (1st Deposit), 33 FS on Buffalo King MEGAWAYS (2nd Deposit), 34 FS on Majestic Fury MEGAWAYS (3rd Deposit). FS expire if they are not used within 3 days of being claimed. |Up to $1,000 & 10 x $5 Golden Chips (ON, ROC): 19+ (ON). 18+ (ROC). C$20 min. deposit. Manual opt-in required within 7 days of registration. Deposit wagering requirements of 40x must be met within 7 days of making the deposit, and rewards must be claimed within 1 day of completing the rollover. The offer awards a 100% deposit match bonus (up to $1,000) and 10 Golden Chips that are valued between $1 and $5, depending on the deposit amount.

Ontario LeoBoost Weekly Rewards

The LeoBoost promotion enables LeoVegas players to convert real-money casino play into weekly incentives. According to the offer terms, clients can earn 1 point for every C$10 wagered following an explicit weekly opt-in.

While both regional variations track stakes on casino products across desktop and mobile platforms, there are key differences concerning the structure and prize potential of the offer:

• Ontario (ON): Tailored as a scaled bonus spin reward scheme, requiring a minimum threshold of 50 points (derived from C$500 in wagering) up to a 500-point weekly cap (C$5,000 maximum wagering). Qualifying participants unlock between 10 and 100 Bonus Spins valued at C$0.20 each on Gates Of LeoVegas 1000, with accrued winnings credited directly as real cash without playthrough restrictions.
• Rest of Canada (ROC): Offers an expanded multi-tier structure catering to higher wagering limits, capping weekly play at C$250,000, which would earn the player 25,000 points. Tiers begin at 250 points, awarding progressively larger FS allocations (up to 200 spins) at higher point values or direct cash payouts starting at 10,000 points for a C$200 cash reward and peaking at C$500 cash for top-tier participants reaching 25,000 points. Complimentary spins typically have a value of C$0.20 each, but the 200-FS reward for earning 5,000 points grants FS valued at $0.40 each.

Under both formats, promotional credentials and accumulated points are detailed in follow-up email notifications, and earned spins remain active for three days upon redemption.

LeoWheel Daily Chance

The LeoWheel Daily Spin provides LeoVegas players across Canada with an opportunity to claim a complimentary spin every 24 hours prior to 11:59 p.m. ET. Qualification mandates having completed at least one lifetime deposit, though players outside Ontario must wait until the day after their initial funding to participate. While both regional variations feature a top monthly cash reward of C$1,000 devoid of playthrough criteria, certain terms and rewards are jurisdiction-dependent:

• Ontario (ON): Open to users aged 19 and older, awarding specific slot allocations such as Bonus Spins on Fire Joker or Le Bandit, alongside live casino Reward Game vouchers for Free Bet Blackjack or Crazy Time.
• Rest of Canada (ROC): Accessible to users aged 18 and older, offering Free Spins on titles like 9 Masks of Fire and Le Bandit, as well as Live Casino Golden Chips strictly usable on designated Playtech tables.

Across both jurisdictions, claimed promotional extra spins, chips, and game vouchers remain valid for three days. Cash payouts are issued within a seven-day period and must be collected within three days of arrival.

17Games and Software Providers

LeoVegas boasts a vast iGaming library comprising 3,000+ titles in Ontario and over 4,000 games across other eligible provinces. The local catalogues house slots, Megaways games, feature-buy games, crash and mine entries, instant-win titles, and table games. Bingo has a separate entry on the Canadian service outside Ontario.

LeoVegas has partnered with a wide range of reputable suppliers, including but not limited to Pragmatic Play, Play’n GO, Hacksaw Gaming, Games Global, Blueprint and Relax. Examples range from Book of Dead and Le Bandit to Gates of Olympus Super Scatter.

Clients will also find titles developed by LeoVegas Studios, the casino’s in-house software provider. Notable entries include The Golden Lion 2, Code Breaker Hold N Win, and Gates of LeoVegas 1000.

18Live Casino

LeoVegas’ live catalogue includes a branded collection and a Live from Las Vegas category. A range of more than 100 live games is at the disposal of clients, and there are categories dedicated to roulette, blackjack, baccarat, poker, card games, and game shows.

Ontario examples include LeoVegas Roulette, XXXTreme Lightning Roulette, ONE Blackjack, Free Bet Blackjack and Live Ultimate Texas Hold’em. The ROC page also highlights Lightning Baccarat, Sweet Bonanza Candyland and Money Drop Live.

19Jackpots

Jackpot games have a dedicated category, while LeoJackpot has its own menu entry. Both Canadian homepages display Mini, Minor, Major and Mega pools. LeoJackpot is an optional add-on for eligible games, involving an extra contribution with participating wagers.

The ordinary progressive selection includes Mega Moolah outside Ontario. The Ontario homepage, meanwhile, highlights Absolootly Mad Maple Moolah and King Kong Cash Jackpot Royale.

On the MGA-backed Canadian service, participation requires a minimum stake of C$0.15, plus another C$0.15 per spin to activate jackpot mode. The Ontario minimum thresholds are slightly lower at C$0.10.

20RTP, RNG and Game Fairness

Many of the games featured in LeoVegas’ catalogue have an RTP of 96% or higher, and clients can view the exact RTP of each title by opening the game and clicking the “?” button.

Additionally, all of the titles offered to LeoVegas clients have been supplied by reputable software providers whose products have been audited by international third-party testing agencies. The RTP of Pragmatic Play titles, for example, has been audited and certified as fair by Gaming Laboratories International (GLI). Another popular developer, NetEnt, has obtained certification from entities like eCOGRA and iTech Labs.

LeoVegas Casino Canada RTP Information

The percentage shown may be either a Players Time estimated average theoretical RTP or an independently published overall payout percentage, depending on the evidence available for the casino. The Audit column identifies the metric type, reporting period, coverage and source. Estimated theoretical RTP and historical payout percentages are different measurements and should not be compared directly.

Brand	Audit	RTP / Payout %ⓘShows either an estimated average theoretical RTP calculated by Players Time or an independently reported overall payout percentage. The metric type, reporting period, coverage and source are shown for each casino. Estimated RTP and historical payout percentages are different measurements and should not be compared directly.
LeoVegas Casino	Metric: Players Time unweighted provider benchmark Method: Equal-weight average of visible provider benchmark RTP values Calculated: October 2026 Weighting: One equal value per provider Operator-published figure: No LeoJackpot RTP: 70% for the optional jackpot contribution	96%

21Mobile Casino Experience

Users can access LeoVegas on their mobile devices via two options: the mobile website or the dedicated iOS application dubbed LeoVegas Real Money Casino. At the time of writing, it holds an App Store rating of 2.8 out of 5 from 63 ratings, and clients must own a device running iOS 16 or later to download the application.

Both the website and the app offer the same functionality as the desktop version of LeoVegas, enabling clients to access the iGaming library, top up their balance, set up deposit limits and reality checks, and contact support. Additionally, both virtual and live games have mobile layouts

22Website Usability

The main navigation separates Casino, Live Casino and Sports. Within the casino, popularity and new-release collections sit alongside game types such as slots, classic slots, table games and instant win. Feature Buy, Megaways and Crash & Mine cover specific mechanics, while Exclusives & Originals, Jackpots, and games tied to the casino’s LeoJackpot have their own entries. Search is available on both Canadian sites, and the casino enables clients to filter games by their provider.

The Help Centre has its own search bar, and popular queries are separated into different sections. Users will find information on payments, bonuses, responsible-gambling, responsible gambling, and more. Verification and Interac articles are featured near the top.

23Responsible Gambling Tools

Both services offer deposit and loss controls. While the reduction of deposit limits takes effect immediately, increasing or removing such restrictions involves waiting 24 hours for the change to be implemented. In addition, the casino provides loss and wagering limits, as well as a session limit that automatically logs you out after a set amount of time.

Additionally, LeoVegas offers temporary self-exclusion to clients who need a long break from gambling. Time-outs can last for one day, one week, four weeks, six weeks, or six months. Indefinite self-exclusion is also an option. Activating self-exclusion requires getting in touch with LeoVegas’ customer support team.

Ontario customers can also use BetGuard to opt out of regulated online gambling across the province. The options include six months, one year, five years, and a custom period. Its enrollment is separate from LeoVegas’s own exclusion process, meaning that if your BetGuard self-exclusion expires while permanent self-exclusion is enabled at LeoVegas, you will still be unable to access LeoVegas’ gambling products. Additionally, ConnexOntario provides local support at 1-866-531-2600.

24Customer Fund Protection

Within Ontario, casino accounts cannot have a negative balance as per local regulatory guidelines. The provincial operating model also keeps gross gaming revenue separate from the operator’s other funds, with iGaming Ontario retaining control and oversight of wagering and payouts.

Outside Ontario, the MGA’s player-protection rules treat client money as the players’ separate property, and the operator’s creditors have no claim against those funds. The MGA can monitor the segregated accounts where players’ funds are held.

In terms of security, LeoVegas employs encryption protocols to keep player account data safe. LeoVegas also states that verification documents are held on encrypted, secure servers to protect players’ sensitive information.

25Customer Support

LeoVegas’ Canada-facing services offer customer support through live chat, email, and phone. Ontario advertises round-the-clock help through chat, telephone and email. The local email addresses are support-on@leovegas.com for Ontario and support-ca@leovegas.com outside Ontario. Clients of both entities can contact the support team by calling +46 8 124 11 401.

Before reaching out to support, users can browse LeoVegas’ Help Centre, which provides extensive information on the casino’s payment policies, responsible gambling tools, verification requirements, and the like.

Additionally, the live chat feature first connects players to the casino’s chatbot, which can answer simple queries with information supplied by the Help Centre. Based on our testing, it takes a second or two for the chatbot to transfer clients to a live agent when requested.

26Complaints and ADR

Players should first raise a complaint with LeoVegas. Both Canadian agreements give a target of replying within 10 days, unless external factors cause a delay. The external route then depends on which service holds the account.

Below, we offer an overview of the complaints process:

1. Contact LeoVegas: Contact the customer support team and explain the disputed transaction or account issue.
2. Request a review: Provide the relevant transaction information and keep records of the correspondence. Additionally, make sure to obtain a complaint reference number.
3. For Ontario: Use iGaming Ontario’s Player Support questionnaire after attempting to resolve the issue with LeoVegas. At the end, it will redirect you to the official iAGCO complaint form. You will need to provide all of the required information, including the complaint reference number.
4. Outside Ontario: An unresolved complaint can be submitted free of charge to the operator’s appointed ADR provider, eCOGRA, using its dispute-submission process.

iGaming Ontario reviews eligible disputes but cannot directly settle bets, refund wagers, or award compensation. It refers criminal or regulatory matters to the appropriate authorities. eCOGRA’s designated role for the other Canadian service is independent dispute mediation.

27Final Verdict

All in all, LeoVegas stands out as a reputable online casino that will fit the preferences of various Canada-based customers. The brand offers a substantial game catalogue powered by industry giants like Pragmatic Play and Games Global, along with LeoVegas-exclusive titles and live games. The low minimum deposit requirement of C$10, Interac support, AGCO and MGA licensing, and mobile compatibility make LeoVegas relatively accessible in the Canadian iGaming landscape.

However, there are a few drawbacks. Some cashout methods have a minimum C$75 threshold, and welcome offer bonus terms will be considered particularly restrictive by some players. The casino also charges an inactivity fee. Last but not least, LeoVegas no longer operates in Alberta.

Final score: 3.9 / 5

28FAQ