Videoslots launched in 2011 and has since grown from a single online casino into a multi-regulated international brand operating under the Immense Group corporate identity adopted in December 2024. The brand began serving Canadian players shortly after its global launch and formally entered the country’s locally regulated market in June 2023.
Today, the casino holds distinct provincial approvals to legally serve Canada’s two regulated commercial markets. Its Ontario platform is operated by Videoslots Limited, under an Alcohol and Gaming Commission of Ontario registration and iGaming Ontario agreement, while its Alberta service operates as Blueberry (Alberta) Ltd. via an official iGaming license from the Alberta Gaming, Liquor and Cannabis Commission (AGLC). For the rest of Canada, the casino operates under its international MGA license. This review focuses on the verified Ontario framework, covering local account rules, payments, promotions, and player protections.
The main attraction is the game selection. In Canada, Videoslots offers over 5,300 casino games, and its supplier directory lists more than 160 software companies. NetEnt, Play’n GO, Big Time Gaming, and Pragmatic Play are among the names represented. The live casino includes Evolution, Playtech, and Pragmatic Play, while the Game Payouts page gives players a useful way to examine individual games. Deposits start at C$10 and withdrawals start at C$20.
Several account conditions deserve attention. More than one withdrawal within 24 hours attracts a C$2.50 processing fee, although wire withdrawals are exempt. Accounts without a login for more than 12 consecutive months incur an inactivity fee of C$1 per month.
Videoslots Casino Canada at a glance
Videoslots offers Ontario players considerable choice across slots, live tables, and progressive games. Its game-by-game payout information is particularly useful. Withdrawal charges and the waiting period for tighter gambling limits prevent the account conditions from matching the strength of the catalogue.
Best suited to
- Players who browse across many studios and game mechanics.
- Live-casino players looking for Evolution, Playtech, and Pragmatic Play.
- Players who want access to theoretical and actual game-payout figures.
Important drawbacks
- C$2.50 for additional withdrawals within 24 hours, excluding normal bank wires.
- C$1 monthly inactivity fee after more than 12 months without a login.
- No dedicated mobile app for Android and iOS devices .
Evidence level
We checked the Ontario operator listing, local account terms, game information, payment policies, and player-protection controls. We also checked the AGLC gaming register and the authorization from the Malta Gaming Authority (MGA).
01How We Tested Videoslots Casino Canada
Players Time reviewed Videoslots Casino Canada through the following checks:
- Licence and operator: Verified the operator’s registration across Canadian jurisdictions, confirming licensing with iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO) for Ontario, noting its registration status with Alberta Gaming, Liquor and Cannabis (AGLC) following the market opening, and validating its Malta Gaming Authority (MGA) licence for players in the rest of Canada.
- Registration and account rules: Reviewed the required registration information, age, and location conditions, duplicate-account rules, and inactivity charges.
- Desktop and mobile usability: Opened the Ontario homepage and linked information pages, and reviewed the casino’s mobile-browser information.
- Games, live casino, and jackpots: Examined the supplier directory, live-casino descriptions, jackpot categories, and Game Payouts page.
- Bonuses and rewards: Checked the Ontario deposit-bonus rules and tournament formats, including Battle of Slots, Clash of Spins, and The Wheel of Jackpots.
- Payments, KYC, and payouts: Reviewed deposit and withdrawal minimums, processing fees, verification requirements, and payout targets.
- Responsible gambling and customer funds: Checked available controls, exclusion periods, limit-change rules, and the statement about segregated player money.
- Support, feedback, and complaints: Opened the local contact pages, reviewed response targets, and complaint escalation, and checked the public Trustpilot profiles.
Videoslots Casino Canada Overview
Disclosure: If you visit a brand through links in this table, we may earn a commission at no extra cost to you. This does not influence our rankings, which remain commercially independent and are based on our strict review standards.
Rankings are based on the Players Time weighted review methodology. Our scoring gives the strongest weight to licensing, player protection, KYC clarity, payment reliability, payout speed, bonus fairness, game and RTP transparency, support quality, and complaint history. Trustpilot Score reflects public user-review data, while Search Interest Score shows relative Google Trends interest for the brand name and does not represent exact search volume. Select any Our Score rating to view the full category breakdown.
Videoslots- Min deposit: $10.00
- Min withdrawal: $20.00
- Withdrawal time: Processed within 5 minutes for verified accounts; Cards: 3 to 5 business days; E-Wallets: Instant after processing; Bank Transfers: Up to 5 business days
- RTP: 92.98%
- Bonus offer: 100% 1st Deposit Match up to $200 (ROC)
- Min deposit: $10.00
- Min withdrawal: $20.00
- RTP: 92.98%
More info
Videoslots Scores
| Criteria | Score |
|---|---|
| Licensing and Legal Compliance | 4.5 / 5 |
| Player Protection and Responsible Gambling | 4.8 / 5 |
| Account Registration and KYC | 4.0 / 5 |
| Deposit and Withdrawal Methods | 3.5 / 5 |
| Payout Speed | 3.4 / 5 |
| Bonus Terms and Promotional Fairness | 3.6 / 5 |
| Game Library and Software Providers | 5.0 / 5 |
| Game Fairness, RTP and RNG Testing | 5.0 / 5 |
| Mobile Casino Experience | 3.9 / 5 |
| Website Usability and Navigation | 4.0 / 5 |
| Customer Support | 4.0 / 5 |
| Complaints, ADR and Reputation | 4.0 / 5 |
| Loyalty, Tournaments and Existing Player Value | 3.7 / 5 |
| Total | 83.3 / 100 – 4.2 / 5 |
02Player Feedback
At the time of review, Videoslots’ global Trustpilot profile had a 4.0 out of 5 rating from 2,474 reviews. One recent positive review specifically praised a support adviser for courteous service and handling the customer’s request quickly. That is useful feedback about an actual interaction, rather than a comment based only on game results.
The separate Canadian profile showed 3.2 out of 5 from one review. Its much smaller sample provides little breadth for assessing the Ontario service. The larger international profile is the more substantial collection of player feedback, while Ontario account conditions and complaint rights remain the basis of this review.
Videoslots Casino Canada Trustpilot Rating
Trustpilot ratings are shown as public user-review signals and are not a replacement for our editorial casino score. We record each brand’s Trustpilot score and review count at the time of our latest data check, then use this information as one reputation signal alongside licensing, payments, complaints, bonus terms, player protection, and support quality.
| Brand name | Reviews | TP scoreTrustpilot Score is a rating based on customer reviews submitted on Trustpilot, giving users an indication of how players rate their experience with a brand. The score can reflect factors such as service quality, payment experience, support, and overall satisfaction, but it should be considered alongside other review criteria. Since Trustpilot ratings are user-generated and can change over time, they may not always fully represent the current quality or reliability of a casino. |
|---|---|---|
|
Videoslots | 1 |
03Personal Experience
Videoslots places an extensive set of navigation tools and feature menus directly at the top of the homepage, giving players immediate access to game filters and account controls before reaching the main library. The Welcome Bonus, Clash of Spins, The Wheel of Jackpots, and Battle of Slots attracted our attention once we loaded the website. Links to the casino, live games, jackpots, and arcade games sit below the reward features. The substantial game lobby follows, providing immediate access to more than 5,300 games, searchable both by providers and various other categories.
We followed the links from the Ontario homepage to the casino, supplier directory, live-casino information, and Game Payouts page. The payout page was a useful stop: individual game rows included a percentage and a last-updated time, rather than relying on a general casino-wide claim.
The support and Responsible Gambling pages were straightforward to locate – exactly in the upper right corner. Separate chat, email, and telephone support options are available, followed by the account currency option, which, for the Canadian market, is CAD. The footer offers links to the company’s terms and conditions, bonus terms, privacy policy, complaints, and other important documentation.
We found the main information pages easy to move between and the overall layout quite intuitive, making it simple to find games and promotions. However, the site’s design does feel a bit cluttered, which can sometimes make navigation feel slower.
04Pros and Cons
Videoslots combines a broad gaming catalogue of more than 5,300 games, over 160 software providers, and accessible game-payout information. The C$10 deposit minimum keeps the starting amount modest. The weaknesses are specific: withdrawal charges applying after the first withdrawal for the day, an inactivity fee, and a lengthy processing allowance for large progressive wins. The Wheel of Jackpots also credits 80% of its jackpot value to the winner, as the remaining 20% will seed the following jackpot.
Pros
- Broad casino catalogue with more than 5,300 games and 160 suppliers represented
- Live games from Evolution, Playtech, Pragmatic Play, Awager, NetEnt, OnAir, and Skatelogic
- Individual theoretical and actual game-payout information
- C$10 standard minimum deposit
- Operator self-exclusion and separate Ontario-wide BetGuard access
Cons
- A fee of C$2.50 for additional withdrawals within 24 hours, excluding normal bank wires
- C$1 monthly inactivity fee after more than 12 months without a login
- Up to 30 working days to process progressive jackpots of C$50,000 or more
- Only 80% of the Wheel jackpot value is credited to the winner. The remaining 20% will seed the next jackpot.
- No dedicated mobile apps for Canadian players
05How We Rated Videoslots Casino Canada
This review follows the Players Time market-specific methodology. The game library, supplier breadth, and payout-information tools perform well. The local operator relationship is clear, and players have several ways to contact support and file a complaint.
Lower assessments reflect the withdrawal fees and the inactivity fee charged after 12 months of no account activity. Large progressive jackpots have a much longer processing allowance than ordinary withdrawals.
| Ranking Factor | Weight | Score | Weighted Contribution | Reason |
|---|---|---|---|---|
| Licensing and Legal Compliance | 15% | 4.5 / 5 | 13.5 | Videoslots clearly identifies its Ontario operating entity, AGCO registration, and commercial agreement with iGaming Ontario. The operator also holds provincial authorization from the AGLC in Alberta, while players in the remaining Canadian provinces are served via its international MGA-licensed platform. |
| Player Protection and Responsible Gambling | 11% | 4.8 / 5 | 10.6 | Videoslots offers a complete array of self-management tools, including deposit, wager, loss, max bet, and session time-out limits. Immediate account protections are available via short-term locks ranging from 24 hours to custom durations, as well as self-exclusion options lasting up to five years. The operator also links directly to support organizations like ConnexOntario and promotes Ontario’s centralized BetGuard self-exclusion program. |
| Account Registration and KYC | 9% | 4.0 / 5 | 7.2 | Electronic verification is used where possible, with identity documents and financial evidence requested when necessary. The account information and conditional checks are clearly described. |
| Deposit and Withdrawal Methods | 10% | 3.5 / 5 | 7.0 | The standard minimums are C$10 for deposits and C$20 for withdrawals, and normal bank-wire payouts carry no operator withdrawal charge. Repeat withdrawals within 24 hours attract fees. |
| Payout Speed | 8% | 3.4 / 5 | 5.4 | Ordinary withdrawals have a 48-hour processing target after satisfactory verification. Progressive jackpots of C$50,000 or more have a much longer allowance of up to 30 working days. |
| Bonus Terms and Promotional Fairness | 10% | 3.6 / 5 | 7.2 | Deposit-match rewards become withdrawable in 10% increments. RTP-dependent contributions complicate qualification, and withdrawing early cancels the remaining unpaid installments. |
| Game Library and Software Providers | 6% | 5.0 / 5 | 6.0 | The catalogue covers slots, table games, video poker, scratch cards, jackpots, and live games, with more than 160 suppliers represented. The live offering includes Evolution, Playtech, and Pragmatic Play, among others. |
| Game Fairness, RTP and RNG Testing | 9% | 5.0 / 5 | 9.0 | The Game Payouts page provides useful Theoretical and Actual RTP with game-level information. Ontario’s game-approval and independent-laboratory certification requirements add regulatory oversight. |
| Mobile Casino Experience | 6% | 3.9 / 5 | 4.7 | Videoslots does not offer a downloadable mobile app in Canada. Instead, you play directly through your phone's web browser, |
| Website Usability and Navigation | 4% | 4.0 / 5 | 3.2 | Game categories, supplier browsing, and feature filters provide several ways to browse. The home page design is a bit cluttered, which can occasionally make navigation feel a bit slow. |
| Customer Support | 5% | 4.0 / 5 | 4.0 | Ontario players have live chat, email, a contact form, and requested callbacks. The operator gives explicit reply targets for email and telephone requests. |
| Complaints, ADR and Reputation | 5% | 4.0 / 5 | 4.0 | Videoslots commits to a written complaint response within 14 business days and provides escalation to iGaming Ontario. That external route reviews concerns but cannot itself order refunds or compensation. |
| Loyalty, Tournaments and Existing Player Value | 2% | 3.7 / 5 | 1.5 | Clash of Spins, Battle of Slots, and The Wheel of Jackpots provide distinctive recurring reward formats. Wheel spins expire after seven days, cannot be used with an active bonus, and credit 80% of the jackpot value to the winner. |
| Final Weighted Score | 83.3 / 100 – 4.2 / 5 | |||
06Who Operates Videoslots Casino Canada?
The casino brand dates back to 2011. On 9 December 2024, the business announced the Immense Group corporate identity, bringing its consumer brands under a common group name. Videoslots remained a consumer-facing casino brand alongside Mr Vegas, Kungaslottet, Mega Riches, and DBET.
07Ontario and Alberta Licence
Videoslots Limited operates the Ontario casino. The company is registered in Malta with its headquarters address at The Space, Levels 2 and 3, Triq Alfred Craig Street, Pieta, PTA1320, Malta. It manages the local player account and processes deposits and withdrawals. The AGCO operator registration number is OPIG1267597. The current iGaming Ontario directory lists Videoslots as a regulated casino.
In Alberta, the Alberta Gaming, Liquor and Cannabis Commission (AGLC) has formally approved the corporate gaming registrations for Videoslots under the operating entity Blueberry (Alberta) Ltd. To legally go live and offer real-money games to Albertans, Videoslots must finalize a formal commercial operating agreement with the Alberta iGaming Corporation (AiGC).
08Where Videoslots Casino Canada Is Available
Videoslots’ iGaming Ontario licence only covers players located within Ontario. That registration does not grant nationwide availability, meaning players in other provinces are served under a different regulatory setup rather than Ontario’s framework.
- Canada
- Chile
- Denmark
- Estonia
- Faroe Islands
- Finland
- Guernsey
- Iceland
- Ireland
- Isle of Man
- Jersey
- Malta
- New Zealand
- Paraguay
- Peru
- Slovenia
- Spain
- Sweden
- United Kingdom
09Location and Account Eligibility Restrictions
Players must be 19 or older and physically in Ontario. Videoslots’ Ontario agreement restricts use of the service and games from outside the province. The operator can check location when a wager is attempted and at other intervals during account use.
Only one personal account is permitted. Account sharing, selling, or transferring an account, and moving money between different players’ accounts are prohibited. Registration information must remain accurate, including the player’s residential address and contact details. Self-excluded people and specified operator, supplier, and regulatory personnel are also excluded from participation.
An account becomes inactive after more than 12 consecutive months without a login, triggering a C$1 monthly fee. After 30 months of dormancy, Videoslots may return the remaining money using the last payment details on file or remit it to iGaming Ontario. A player who wants to close an account must first withdraw the available balance.
- Afghanistan
- Aland Islands
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antarctica
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bonaire, Sint Eustatius and Saba
- Bosnia and Herzegovina
- Botswana
- Bouvet Island
- Brazil
- British Indian Ocean Territory
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- China
- Christmas Island
- Cocos (Keeling) Islands
- Colombia
- Comoros
- Congo
- Congo, Democratic Republic of the Congo
- Cook Islands
- Costa Rica
- Cote D'Ivoire
- Croatia
- Cuba
- Curacao
- Cyprus
- Czech Republic
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Ethiopia
- Falkland Islands (Malvinas)
- Fiji
- France
- French Guiana
- French Polynesia
- French Southern Territories
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Heard Island and Mcdonald Islands
- Holy See (Vatican City State)
- Honduras
- Hong Kong
- Hungary
- India
- Indonesia
- Iran, Islamic Republic of
- Iraq
- Israel
- Italy
- Jamaica
- Japan
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Korea, Democratic People's Republic of
- Korea, Republic of
- Kosovo
- Kuwait
- Kyrgyzstan
- Lao People's Democratic Republic
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libyan Arab Jamahiriya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao
- Macedonia, the Former Yugoslav Republic of
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Micronesia, Federated States of
- Moldova, Republic of
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- Netherlands
- Netherlands Antilles
- New Caledonia
- Nicaragua
- Niger
- Nigeria
- Niue
- Norfolk Island
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palau
- Palestinian Territory, Occupied
- Panama
- Papua New Guinea
- Philippines
- Pitcairn
- Poland
- Portugal
- Puerto Rico
- Qatar
- Reunion
- Romania
- Russian Federation
- Rwanda
- Saint Barthelemy
- Saint Helena
- Saint Kitts and Nevis
- Saint Lucia
- Saint Martin
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- Samoa
- San Marino
- Sao Tome and Principe
- Saudi Arabia
- Senegal
- Serbia
- Serbia and Montenegro
- Seychelles
- Sierra Leone
- Singapore
- Sint Maarten
- Slovakia
- Solomon Islands
- Somalia
- South Africa
- South Georgia and the South Sandwich Islands
- South Sudan
- Sri Lanka
- Sudan
- Suriname
- Svalbard and Jan Mayen
- Swaziland
- Switzerland
- Syrian Arab Republic
- Taiwan, Province of China
- Tajikistan
- Tanzania, United Republic of
- Thailand
- Timor-Leste
- Togo
- Tokelau
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- Uganda
- Ukraine
- United Arab Emirates
- United States
- United States Minor Outlying Islands
- Uruguay
- Uzbekistan
- Vanuatu
- Venezuela
- Viet Nam
- Virgin Islands, British
- Virgin Islands, U.S.
- Wallis and Futuna
- Western Sahara
- Yemen
- Zambia
- Zimbabwe
10Account Opening and Verification
Registration requires an online application. The main information and confirmations fall into the following groups:
- Basic login and contact information: Enter your email address, create a password, and provide a mobile phone number. Accept the Privacy Policy and Terms & Conditions by checking the agreement boxes, then click Register.
- Personal details and verification: Fill in your full legal name, date of birth, residential address, and occupation details in line with mandatory Ontario (AGCO/iGO) identity verification requirements.
- Complete identity and address verification: Upload a valid photo ID and proof of address to verify your account. Payment method or source of funds verification is required prior to processing your first withdrawal.
Videoslots uses third-party electronic checks where possible. Additional documents can be requested during account opening or later account reviews, and depositing or withdrawing depends on the required verification being completed.
11KYC and Source-of-Funds Checks
Videoslots first tries to verify identity and age electronically. If that is unsuccessful, a player can be asked for a copy of a passport or driver’s licence, or other acceptable identity evidence. Documents may need updating when an identity document expires or the player changes address.
Players may also need to prove that they own or are authorized to use the payment method associated with the account. A request to change the withdrawal destination can trigger enhanced checks. Third-party payment methods are not accepted.
Source-of-funds and source-of-wealth requests are conditional. Videoslots can request bank statements, employment information, tax declarations, and other evidence relevant to the player’s finances. Further checks can follow when accumulated transactions reach thresholds set by law or the Ontario authorities. Videoslots contacts the player when additional evidence is needed.
12Banking Methods
The Ontario payment rules set a minimum of C$10 for deposits and C$20 for withdrawals. A processing fee of 3.95% may apply to smaller withdrawal requests made through customer support. Payments must use an approved method belonging to the player, and withdrawals are addressed to the player or sent to a bank account in their name.
Withdrawals normally return through the original payment route. Bank transfer is also an expressly supported payout route, including a mandatory route for larger non-progressive winnings. Normal bank-wire withdrawals carry no Videoslots processing charge, although a receiving bank can impose its own charges.
Videoslots Casino Canada Banking Methods
| Method | Deposit | Withdrawal |
|---|---|---|
Flexepin |
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iDebit |
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Instadebit |
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Interac |
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Maestro |
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Mastercard |
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MiFinity |
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MuchBetter |
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Neosurf |
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Payz |
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Visa |
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13Deposit Methods
The standard minimum deposit is C$10. Deposits made through an accepted payment provider are generally processed immediately, with the account balance updated shortly afterwards. If Videoslots applies a deposit-processing charge, it must disclose that charge when the deposit is made.
The supported deposit methods include bank cards (Visa, Mastercard, and Maestro), online banking and instant transfers through Interac, iDebit, and Instadebit, digital wallet brands, such as MiFinity, MuchBetter, and Payz, and prepaid vouchers (Flexepin and Neosurf).
Videoslots Casino Canada Deposit Methods
| Deposit Methods | Minimum Deposit | Processing Time | Fees |
|---|---|---|---|
|
Flexepin | $10.00 | Instant | Free |
|
iDebit | $10.00 | Instant | Free |
|
Instadebit | $10.00 | Instant | Free |
|
Interac | $10.00 | Instant | Free |
|
Maestro | $10.00 | Instant | Free |
|
Mastercard | $10.00 | Instant | Free |
|
MiFinity | $10.00 | Instant | Free |
|
MuchBetter | $10.00 | Instant | Free |
|
Neosurf | $10.00 | Instant | Free |
Payz | $10.00 | Instant | Free |
|
Visa | $10.00 | Instant | Free |
14Withdrawal Methods
Withdrawals start at C$20, including bank transfers. A smaller balance can be requested through support, but a 3.95% processing fee applies.
Normal bank-wire withdrawals are free of Videoslots withdrawal charges. For other methods, making more than one withdrawal within a 24-hour period triggers a C$2.50 processing fee. A separate fee of up to 3.95% may apply when deposited money is withdrawn without being used for wagering.
Non-progressive winnings up to C$30,000 must ordinarily be returned through the original payment method. Amounts above C$30,000 must be paid by bank transfer and requested through support. Videoslots can carry out additional checks before releasing these payments.
Withdrawal methods supported by Videoslots in Canada include Visa, Mastercard, Maestro, Payz, Mifinity, and MuchBetter.
Videoslots Casino Canada Withdrawal Methods
| Withdrawal Methods | Minimum Withdrawal | Processing Time | Fees |
|---|---|---|---|
|
Maestro | $20.00 | 3 to 5 business days | Free |
|
Mastercard | $20.00 | 3 to 5 business days | Free |
|
MiFinity | $20.00 | Instant after processing | Free |
|
MuchBetter | $20.00 | Instant after processing | Free |
Payz | $20.00 | Instant after processing | Free |
|
Visa | $20.00 | 3 to 5 business days | Free |
15Payout Speed
Videoslots aims to process an ordinary withdrawal within 48 hours after satisfactory verification evidence has been received. Investigations into account activity can extend processing.
Large progressive wins have a different timetable. A progressive jackpot of C$50,000 or more can take up to 30 working days for processing following a win. Both the player and the jackpot result must be verified before payment is authorized.
16Bonuses and Wagering
When Videoslots offers an Ontario customer its Welcome Deposit Bonus, the 100% match (up to C$200) is earned through qualifying play and released in ten equal 10% installments. While C$200 is the standard cap for new player sign-ups, Videoslots’ legal terms specify that the maximum reward limit is determined by the specific terms assigned to a given promotion rather than a single fixed cap across all accounts.
The default activation window is 30 calendar days, followed by a 60-calendar-day use period beginning when the bonus is activated. Activation takes place under the My Bonus section of players’ profiles.
The first 10% installment requires qualifying wagering equal to 3.5 times the eligible initial deposit. Earning all ten installments requires 35 times that deposit in qualifying wagering. Each released installment joins the withdrawable balance and can also contribute to further qualifying play.
Game contributions are more complicated than a single percentage for all slots. For the relevant slot, casino, and scratch-card categories, the contribution depends on the game’s theoretical RTP. The Ontario rules give the following examples and category conditions:
| Game or category | Contribution to qualifying wagering |
|---|---|
| Eligible game with 95% theoretical RTP | 125% |
| Eligible game with 96% theoretical RTP | 100% |
| Eligible game with 97% theoretical RTP | 75% |
| Roulette, blackjack, and video poker | 10% |
| Progressive jackpot games | 0% |
The RTP-based contribution has a floor of 25% and a ceiling of 175% within the applicable categories. While the deposit bonus is active, the stake limit is the lower of C$20 or 50% of the bonus amount. The rules provide for warnings and forfeiture when restricted betting conditions are breached.
A withdrawal before the full match has been released stops any remaining installments. Already credited bonus cash and winnings remain available. Only one welcome bonus is permitted per player.
Videoslots Casino Canada Welcome Bonus
| Brand | Welcome Offer |
|---|---|
|
Videoslots |
100% 1st Deposit Match up to $200 (ROC)
ROC Welcome Bonus Terms: Requires a $10 minimum deposit within 30 days of registration; 35x wagering requirements on the deposit amount; expires after 60 calendar days; the bonus is paid in increments of 10%; game weightings and restrictions apply. |
Battle of Slots
Videoslots offers competitive slot tournaments through its proprietary “Battle of Slots” feature, in which participants complete game rounds on a specified slot and compete through their total tournament winnings. Players compete using a set number of rounds and fixed bet sizes within a limited time, with buy-ins ranging from free-to-play Freerolls to paid entries where Videoslots retains a standard 10% commission. An event sets the stake value, round limit, and duration, with prizes awarded according to its own prize table. Playing Battle of Slots can bring various rewards, such as extra spins, cash prizes, and entry tickets. Additionally, any progressive jackpot won during a tournament is split among top-ranking participants in CAD, with jackpot payouts of C$50,000 or more requiring up to 30 working days to process.
Clash of Spins
Clash of Spins is Videoslots’ automated, round-the-clock promotional feature that runs 24/7, 365 days a year, continuously transitioning into a new event as soon as the previous one concludes. Unlike traditional tournaments, participation requires no formal registration. Existing players automatically enter simply by launching and spinning their favorite slot games. Throughout each day, players compete against one another across two main event types, Spin Clash and Big Win Clash, where individual reel outcomes earn points toward a live leaderboard, with top-ranking participants winning various rewards based on the active clash type.
17Games and Software Providers
Videoslots has a substantial casino catalogue covering slots, table games, video poker, scratch cards, progressive jackpots, and live-dealer games. At the time of review, the number of all games listed on the Ontario portal was over 5,300. The supplier directory spans more than 160 suppliers, giving the library considerably more breadth than a short list of familiar studios.
NetEnt, Play’n GO, and Pragmatic Play appear alongside Big Time Gaming, Hacksaw Gaming, Nolimit City, and Relax Gaming. Representative titles identified in the local supplier directory include Bonanza, Extra Chilli and Danger High Voltage. The directory also includes 4ThePlayer games such as 6 Wild Sharks and 123Boom!
The table-game catalogue includes single-deck, multi-hand and European blackjack, plus European, American, and French roulette. Baccarat and video poker give players alternatives to reel games. The site also provides feature-based browsing for mechanics such as Megaways, Stack Wilds, Sticky Wilds, Wild Reels, and Clusterpays, alongside supplier and popularity filters.
18Live Casino
Videoslots brings together Evolution, Playtech, Awager, NetEnt, OnAir, Skatelogic, and Pragmatic Play in its live casino. Evolution and Pragmatic Play supply most of the titles in the live dealer collection of the casino. The selection combines conventional roulette and card tables with game shows and less conventional formats such as live slots. The live page retains the casino’s Popular and A–Z browsing controls and allows browsing by supplier, genre, or special feature.
Evolution’s named games include Crazy Time, VIP Roulette and Lightning Roulette. Playtech adds Quantum Roulette, Live Slots Buffalo Blitz and God of Storms Live. Pragmatic Play’s examples include Blackjack Azure, Mega Sic Bo and Mega Wheel.
Blackjack, baccarat, roulette, and poker are all covered in the live-casino information. The supplier directory also identifies Evolution’s Monopoly Live and Instant Roulette. The result is a useful spread of traditional tables and game-show formats, without relying on one studio for the entire live section.
19Jackpots
Progressive games have a dedicated Jackpots category. The Ontario casino highlights major network series like Mega Moolah and WowPot!, featuring headline titles such as Wheel of Wishes (by Alchemy Gaming) and Book of Atem WowPot (by All41 Studios).
Beyond these headline slots, Videoslots’ provider directory gives players direct access to progressive jackpots from dozens of premier software developers, including Microgaming, NetEnt, Playtech, Red Tiger, Blueprint Gaming, Relax Gaming, and Quickspin.
The search interface includes dedicated filters for specific jackpot types (such as King Millions, Dream Drop, Jackpot King, and Daily Jackpots), payline mechanics (Megaways, Hold and Win, 243 Ways), and individual provider studios.
The Wheel of Jackpots
The Wheel of Jackpots awards a chance at Mini, Major, or Mega prizes through reward spins earned during eligible slot, jackpot, and live-casino play. Awarded spins appear in My Prizes. Once players load this section, they can have a look at the current jackpots and the latest jackpot winners.
At least one deposit is required before a player can receive a Wheel reward or jackpot. Spins expire seven days after reaching the account, and the Wheel cannot be played while another bonus is active.
Wheel prizes have no further wagering. However, only 80% of the jackpot value reaches the player’s balance. The remaining 20% seeds the next prize. The wheel’s visual segments do not have equal probabilities.
20RTP, RNG and Game Fairness
Videoslots provides a public Game Payouts page with individual game entries, percentages, and update times. Its Ontario instructions direct players to select Theoretical for a game’s theoretical RTP or Actual for recorded payout information. This is a useful casino-specific transparency feature that can be accessed without starting a game.
We saw game-level entries including Bruce Lee and Fort Knox Texas Tea, each accompanied by a payout figure and timestamp. Those dated figures belong to the payout display. We have not substituted them for a fixed theoretical RTP in this review.
Under Ontario regulations, every game must be approved by the AGCO Registrar or certified by an AGCO-registered independent testing laboratory. This mandatory certification process is separate from the payout information (RTP) displayed directly to players within the casino interface.
Videoslots Casino Canada RTP Information
The percentage shown may be either a Players Time estimated average theoretical RTP or an independently published overall payout percentage, depending on the evidence available for the casino. The Audit column identifies the metric type, reporting period, coverage and source. Estimated theoretical RTP and historical payout percentages are different measurements and should not be compared directly.
| Brand | Audit | RTP / Payout %Shows either an estimated average theoretical RTP calculated by Players Time or an independently reported overall payout percentage. The metric type, reporting period, coverage and source are shown for each casino. Estimated RTP and historical payout percentages are different measurements and should not be compared directly. |
|---|---|---|
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Videoslots |
| 92.98% |
21Mobile Casino Experience
Videoslots supports mobile-browser play on iOS and Android smartphones and tablets. Its mobile casino uses HTML5 games, and the Ontario live-casino information also confirms browser-based access to the live selection on mobile devices.
Despite housing a massive game library, the mobile layout retains essential desktop functionality. Mobile players can utilize advanced game filters (sorting by provider, payline structure, and bonus features), enter Battle of Slots tournaments, manage deposits and withdrawals, and access responsible gaming controls directly within their mobile browser settings.
22Website Usability
The casino navigation separates Jackpots, Video Slots, Table Games, Video Poker, Other Games, and Live Casino. The main casino page also exposes Popular and A–Z ordering.
Provider browsing is supported by a supplier directory with an alphabetical index and individual studio descriptions. For players searching by game mechanics, the casino identifies filters such as Megaways and Sticky Wilds. These are more useful browsing options than relying solely on a rotating selection of featured titles.
Game Payouts has its own navigation link, and the footer brings together the terms, privacy information, responsible-gambling page, and contact details.
23Responsible Gambling Tools
Videoslots presents its platform as adult entertainment and actively encourages responsible play, cautioning players that real-money gaming always involves risk. The company provides controls for deposits, wagering, losses, individual bet size, and session time. They are managed under the Responsible Gaming section of players’ accounts. A reached deposit, wagering, or loss limit prevents further activity of that type during the relevant period.
For a temporary break, the account-lock options include 24 hours, one week, one month, two months, and three months, with an option for a custom number of days. A lock starts immediately and cannot be lifted early. Access to an account is automatically restored when the selected break ends.
Operator self-exclusion lasts six months, one year, two years, three years or five years. It can be arranged through the responsible-gambling controls, live chat, or the Ontario support email. Reopening after a fixed exclusion is not automatic and requires contact with support and completion of the reactivation questions. The account terms also allow indefinite exclusion, with account closure and a prohibition on re-registering.
BetGuard provides a separate exclusion route across Ontario’s regulated online-gambling market. Joining Videoslots’ own exclusion does not enrol a player in BetGuard. Further information on the self-exclusion program is available at betguard.ca or 1-833-776-7171 (toll-free). For confidential gambling support and referrals, ConnexOntario is available at 1-866-531-2600, 24 hours a day, seven days a week.
24Customer Fund Protection
Videoslots holds player balances in a designated player account separate from company operational funds. Its Ontario agreement expressly warns that these arrangements do not provide an absolute guarantee that every balance will be repaid if the company becomes insolvent.
The account rules also require sufficient funds before a game can be played. Transfers between different players’ accounts are prohibited, and withdrawals must be paid to the player or a bank account in their name. Videoslots reviews transactions and can report suspected suspicious activity to the relevant authorities. To comply with local anti-money laundering (AML) standards, Videoslots continuously monitors transaction activity and reserves the right to request identity verification (KYC) documentation or report suspicious activity to authorities.
For transmitted information, Videoslots states that it uses 256-bit encryption to protect data, including payment-card details. Its Ontario casino information also identifies Risk Sentinel fraud-management software.
25Customer Support
Videoslots offers round-the-clock customer support. Ontario contact options include live chat, email, a contact form, and requested telephone callbacks. The local email address is on.support@videoslots.com.
The contact form asks for an email address, subject, and message, and provides a response within 24 hours. Direct email has a 48-hour reply target in the Ontario agreement. Live chat aims to connect promptly, with a queue used when advisers are busy.
We opened both the customer-service page and the email form. The available channels were clearly separated, and the form identified the Ontario support address to which the message would be sent.
Videoslots Casino Canada Contact Details
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Headquarters: Videoslots Limited
The Space Level 2 & 3, Alfred Craig Street, Pieta, PTA 1320 Malta -
Live Chat:
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Contact phone: Callback available
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Contact email: support@videoslots.com
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Social Networks:
26Complaints and ADR
If players have a complaint, they must raise the issue with Videoslots before escalating it externally. The Ontario agreement commits to a written dispute response within 14 business days of receiving a complaint.
- Contact Videoslots: Raise the issue through live chat, on.support@videoslots.com, or a requested support callback.
- Request a formal review: Identify the disputed transaction or account decision and keep the correspondence and any supporting records.
- Review the written response: Videoslots must communicate its decision, or the absence of a decision, and explain the next steps available.
- Escalate an unresolved complaint: If dissatisfied with the outcome, use iGaming Ontario’s Player Support process.
iGaming Ontario reviews player escalations, but it cannot itself settle bets, order refunds, or award compensation. Its role should therefore be understood as complaint assistance and oversight, rather than a promise of a binding payment award.
27Final Verdict
Videoslots stands out for its sheer volume and transparency, hosting over 160 software providers in its Ontario directory, a robust live casino, and a dedicated Game Payouts page displaying live return-to-player statistics. With an accessible C$10 minimum deposit, the platform caters well to both casual players and high-volume bettors.
However, players should account for specific operational rules before signing up. Multiple cashouts within a 24-hour period incur a C$2.50 processing fee, accounts inactive for over 12 months attract a monthly fee, and major progressive jackpot wins exceeding C$50,000 may require up to 30 working days to process. Ultimately, Videoslots is best suited for players who value unparalleled catalogue selection and transparent game data while remaining comfortable with its account conditions.
Final score: 4.2 / 5