Terms of Use

Last updated: 28 August 2026

PlayersTime is operated by:

2. Age and Eligibility

PlayersTime contains gambling-related information and is intended only for adults who have reached the legal gambling age applicable in their jurisdiction. You are responsible for ensuring that:

• you are legally permitted to access gambling-related content;
• online gambling is lawful in your location;
• you satisfy any age or eligibility requirements imposed by an operator;
• your use of PlayersTime complies with applicable law.

PlayersTime does not encourage anyone to circumvent geographic, regulatory or age restrictions.

PlayersTime publishes information including:

• casino reviews;
• ratings and rankings;
• bonus information;
• payment information;
• licensing information;
• responsible gambling information;
• gambling guides;
• operator comparisons;
• complaint records;
• research and editorial content.

We make reasonable efforts to provide useful and accurate information. However, the online gambling industry changes frequently, and casino operators may change:

• terms and conditions;
• bonuses;
• wagering requirements;
• payment methods;
• withdrawal limits;
• verification requirements;
• game availability;
• licences;
• ownership;
• geographic availability;
• responsible gambling controls;
• other important conditions.

Information on PlayersTime should therefore be considered alongside the operator’s current official terms and relevant regulatory information before you make a decision.

5. Reviews, Ratings and Rankings

PlayersTime ratings represent our editorial assessment based on the information and evidence available to us at the time of review. A high rating does not mean that:

• the casino is risk-free;
• every player will have the same experience;
• every withdrawal will be processed within a particular period;
• a regulator guarantees the operator’s performance;
• PlayersTime guarantees the operator’s future conduct.

Our assessment may change if we receive new information, identify regulatory changes, perform additional testing or discover material complaints or other evidence.

Read our Review Methodology →

6. First-Hand Testing

Where legally and practically possible, PlayersTime may create casino accounts, make deposits, contact support, complete verification procedures, request withdrawals or otherwise test operator services. The results describe the experience observed during that particular test; they do not guarantee that another player, payment method, jurisdiction or account will produce the same result.

PlayersTime allows users to submit complaints concerning gambling operators. By submitting a complaint, you acknowledge that PlayersTime acts as an independent intermediary and publisher, not as a regulator or court. We may:

• review the information you provide;
• request additional evidence;
• contact the casino operator;
• provide relevant information to the operator;
• request the operator’s explanation;
• assess evidence supplied by both parties;
• publish the complaint;
• publish operator responses;
• add editorial notes;
• change the status of the complaint;
• close, reject or remove a complaint where appropriate.

We do not guarantee that an operator will respond, cooperate, reopen an account, release funds or accept our assessment.

8. Accuracy of Complaint Submissions

When submitting a complaint, comment or supporting evidence, you agree that:

• the information you provide is accurate to the best of your knowledge;
• you will not knowingly submit false or misleading information;
• you will not impersonate another person;
• you will not submit fabricated or manipulated evidence;
• you have the right to provide the material you submit;
• your submission does not unlawfully infringe the rights of another person.

You should provide sufficient evidence for us to understand the dispute while avoiding unnecessary personal information.

11. Complaint Decisions

PlayersTime aims to assess complaints fairly based on the information reasonably available to us. We may conclude that:

• the player appears to have a justified complaint;
• the operator appears to have acted reasonably;
• there is insufficient evidence to determine what happened;
• the matter has been resolved;
• the complaint should be referred to a regulator or other appropriate body;
• the complaint falls outside the scope of our service.

A PlayersTime complaint assessment is an editorial determination and does not constitute a legally binding judgment.

12. Regulators and Legal Remedies

Using PlayersTime’s complaint service does not replace any legal, regulatory or formal dispute-resolution rights you may have. Where relevant, you may need to contact:

• the gambling operator directly;
• the regulator responsible for the operator;
• an approved alternative dispute resolution body;
• a payment provider;
• a consumer protection authority;
• a lawyer or another qualified professional.

PlayersTime does not provide legal representation.

14. Bonuses and Promotional Offers

Bonus information may change without notice. Before accepting any casino promotion, you should check the operator’s current official terms, including:

• eligibility;
• wagering requirements;
• minimum deposits;
• qualifying games;
• game contribution percentages;
• maximum bets;
• withdrawal restrictions;
• expiry periods;
• country restrictions.

PlayersTime is not responsible for an operator changing, withdrawing or refusing an offer where that decision is made by the operator.

15. Third-Party Websites

PlayersTime contains links to websites operated by third parties. These can include:

• online casinos;
• gambling regulators;
• payment providers;
• responsible gambling organisations;
• software providers;
• news publications;
• research sources.

Third-party websites are not controlled by PlayersTime. A link does not mean that PlayersTime controls or accepts responsibility for the third party’s website, security, privacy practices or subsequent conduct.

16. No Financial, Legal or Professional Advice

PlayersTime provides general informational and editorial content. Nothing on the website should be treated as personalised:

• legal advice;
• financial advice;
• investment advice;
• medical advice;
• psychological advice;
• regulatory advice.

Where professional advice is necessary, you should consult an appropriately qualified person or authority.

Unless otherwise stated, the original content published on PlayersTime – including text, graphics, research, databases, methodology, branding and other original materials – is owned by or licensed to PlayersTime and is protected by applicable intellectual property laws. You may link to PlayersTime and quote limited portions of our work for legitimate commentary, reporting or citation where legally permitted and where appropriate attribution is provided.

You may not, without permission:

• reproduce substantial portions of the website;
• republish complete articles or reviews;
• systematically scrape or copy our databases;
• remove copyright or attribution notices;
• present PlayersTime content as your own;
• use our branding in a way that falsely suggests endorsement or affiliation.

Requests concerning reuse of our original research or content can be submitted through our Contact page →

19. Corrections

We aim to correct substantive factual errors when they are identified. If you believe information published by PlayersTime is inaccurate, please contact us with details and, where possible, supporting evidence. A correction request does not guarantee that information will be removed merely because an individual or operator disagrees with our assessment.

Read our Corrections Policy →

20. Availability of the Website

We aim to keep PlayersTime available and functioning, but we do not guarantee uninterrupted access. We may modify, suspend or discontinue parts of the website for technical, security, editorial, legal or operational reasons.

To the extent permitted by applicable law, PlayersTime is provided on an “as available” basis. While we aim to research our content carefully, we do not guarantee that every piece of information will always be complete, current or error-free. Nothing in these Terms excludes any right or protection that cannot lawfully be excluded.

23. Privacy

Our processing of personal information is described separately in our Privacy Policy → Our use of cookies and similar technologies is described in our Cookie Policy →

24. Changes to These Terms

We may update these Terms when PlayersTime’s services, business model, website functionality or applicable requirements change. The current version will be published on this page with the date of the most recent update. Your continued use of PlayersTime after an updated version takes effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

These Terms are governed by the laws of Bulgaria, subject to any mandatory consumer protections that apply under the law of your place of residence.

Any dispute concerning these Terms will be subject to the jurisdiction of the competent courts of Bulgaria, except where applicable consumer law provides otherwise.

Questions about these Terms can be sent to: