Privacy Policy

Last updated: 28 August 2026

PlayersTime is operated by:

The information we collect depends on how you use PlayersTime.

Information You Provide Directly

You may provide personal information when you:

• contact us;
• submit a casino complaint;
• reply to an existing complaint;
• submit evidence relating to a dispute;
• subscribe to communications;
• request a correction;
• communicate with our editorial team;
• participate in research or surveys;
• otherwise correspond with PlayersTime.

This information may include:

• your name or chosen display name;
• email address;
• country or location information;
• casino account username;
• details of a casino dispute;
• dates and transaction information;
• correspondence between you and a casino;
• screenshots;
• payment-related evidence;
• verification-related evidence;
• documents you voluntarily submit;
• other information contained in your communication.

Information Collected Automatically

When you visit PlayersTime, certain technical information may be collected automatically by our website, hosting provider, security systems or analytics services. Depending on the technologies in use, this may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring page;
• pages viewed;
• approximate geographic information;
• dates and times of visits;
• website interactions;
• cookie or similar technology identifiers.

Some of this information may be necessary for website security and operation. Other technologies, including certain analytics or advertising cookies, may require your consent depending on applicable law.

We may process personal information for the purposes described below.

Operate PlayersTime

This includes:

• delivering website functionality;
• maintaining security;
• detecting abuse, spam or malicious activity;
• troubleshooting technical problems;
• maintaining records necessary for website administration.

Handle Casino Complaints

We may use complaint information to:

• review a dispute;
• determine whether further information is required;
• contact the complainant;
• contact the relevant casino operator;
• compare evidence supplied by the parties;
• investigate publicly available information;
• assess the complaint;
• publish or update the complaint where appropriate;
• maintain a record of the case;
• identify repeated complaint patterns.

Respond to Communications

We process information supplied through contact forms, email and other communication channels so that we can respond to enquiries, correction requests, complaints and other correspondence.

Improve Our Website and Content

We may analyse how visitors use PlayersTime to understand which pages are useful, identify technical problems and improve our content and services.

Meet Legal and Regulatory Obligations

We may process or preserve information where reasonably necessary to comply with applicable law, respond to lawful requests, establish or defend legal claims, prevent fraud or protect the rights and safety of PlayersTime and its users.

Where the UK GDPR, EU GDPR or similar legislation applies, the lawful basis we rely on depends on the particular processing activity. These may include:

• Consent: where you have actively agreed to a particular use, such as certain cookies or optional communications.
• Legitimate interests: where processing is reasonably necessary to operate, protect or improve PlayersTime, investigate complaints, respond to correspondence, prevent abuse or maintain editorial records, provided those interests are not overridden by your rights and interests.
• Contract or steps requested before entering a contract: where applicable to a service you specifically request from us.
• Legal obligation: where processing is necessary for us to comply with an applicable legal requirement.
• Legal claims and other permitted grounds: where processing is necessary to establish, exercise or defend legal claims or another basis applies under relevant data protection law.

The appropriate basis may differ depending on the information involved and the reason for processing it.

Sharing Information With Casino Operators

If you submit a complaint and request our assistance, relevant information about the dispute may need to be shared with the casino operator involved. This may include information necessary to identify the relevant account or transaction and allow the casino to investigate the case. We aim to share only information reasonably necessary for that purpose. Submitting a complaint to PlayersTime therefore means you should expect that relevant details of the complaint may be communicated to the operator against which the complaint was submitted.

Other Parties We May Share Information With

Personal information may also be processed by service providers that help us operate PlayersTime, such as:

• website hosting providers;
• cloud infrastructure providers;
• email providers;
• security and anti-spam services;
• analytics providers;
• technical contractors;
• professional advisers;
• data storage and backup providers.

Where required by law, information may also be disclosed to regulators, courts, law-enforcement authorities or other competent public authorities. We may disclose information where reasonably necessary to establish, exercise or defend legal rights or protect users, PlayersTime or third parties from fraud, abuse or security threats.

PlayersTime may use cookies and similar technologies for purposes including:

• essential website functionality;
• security;
• remembering preferences;
• traffic measurement;
• analytics;
• affiliate attribution;
• advertising or marketing where applicable.

Some cookies are necessary for the website to function. Where applicable law requires consent for non-essential cookies, these technologies should not be activated until the required consent has been obtained. You can manage available choices through our cookie consent controls and, in many cases, through your browser settings.

For more detailed information about the specific cookies and providers in use, see our Cookie Policy →

International Data Transfers

Some technology and service providers used by PlayersTime may process information in countries different from the country in which you live. Where applicable data protection law restricts international transfers, we aim to rely on an approved transfer mechanism or other lawful safeguard where required. The precise safeguards applicable to a particular transfer may depend on the service provider, destination country and law that applies to the processing.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking into account legal, security, operational and editorial requirements. Retention periods may differ according to the type of information. For example:

• ordinary enquiries may be retained for as long as necessary to respond and maintain appropriate business records;
• complaint records may be retained for longer because disputes can be reopened, challenged or relevant to identifying repeated operator behaviour;
• evidence containing sensitive personal information should not be retained longer than reasonably necessary for the relevant purpose;
• technical and security records may be retained for periods appropriate to fraud prevention, security and troubleshooting;
• information subject to a legal dispute may be retained for as long as reasonably necessary to establish, exercise or defend legal claims.

We periodically review information that no longer needs to be retained.

Depending on where you live and the law that applies, you may have rights concerning your personal information. These can include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent;
• complain to an appropriate data protection authority.

These rights are not absolute and can depend on the purpose and lawful basis for processing. To exercise a privacy right, contact us at [PRIVACY EMAIL]. We may need to confirm your identity before acting on a request.

Complaints About Data Protection

If you believe we have handled your personal information incorrectly, we encourage you to contact us first so that we can investigate the issue. You may also have the right to complain to the data protection authority responsible for your country or jurisdiction. If UK data protection law applies, information about making a complaint is available from the UK Information Commissioner’s Office (ICO).

Children

PlayersTime is a gambling-related website and is not intended for children or anyone below the legal gambling age applicable in their location. We do not knowingly seek to collect personal information from children for the purpose of enabling gambling activity. If you believe a child has provided personal information to us inappropriately, please contact us.

External Websites

PlayersTime contains links to casino operators, regulators, responsible gambling organisations, news publications and other third-party websites. Those websites operate independently from PlayersTime and may have their own privacy practices. We encourage you to review the privacy information provided by a third-party website before submitting personal information to it.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. Material updates will be reflected by changing the Last updated date at the top of this page and, where appropriate, providing additional notice.

Questions about this Privacy Policy or our processing of personal information can be sent to: